FREQUENTLY ASKED QUESTIONS

+ A.1 What DO I GET WITH MY SPROUT MEMBERSHIP?

Once you become a Sprout Member you get access to the following:

• Multifamily Marketing Magazine
• Canva-Compatible Design Templates
• Daily Social Media Plan with Captions and Graphics for the Feed, Stories, Reels, and More
• Instant Downloadable Graphics from Flyers, Videos, Digital Graphics and More
• Training & Ideas for Marketing and Retention
• Exclusive Discounts on Designs Customized By Sprout, Gifts, and Branding Services

Remember: Access to our members website and utilization of downloaded or customized Sprout designs are allowed only for the community associated with the membership, as agreed to in your membership contract.

+ A.2 How do I use Canva To Customize By Designs?

Check out our awesome tutorial videos that walk you through each step: https://www.watchyourbusinesssprout.com/sprout-marketing-blog/how-to-use-canva-for-apartment-marketing

+ A.3 Do you offer Spanish designs?

We sure do! Our designn library has a selection of Spanish designs, and you can also pay small investment to get any of our designs translated into Spanish.

+ A.4 Can I get my designs printed? How long does it take?

We are happy to print any of your Sprout designs. Our members get 10% off printing and it typically takes between 7-10 business days to process and ship. More details can be found on our membership site.

+ A.5 How do I search for the perfect design?

Our design library page and utilize a combination of the built-in filters and keyword text to find the perfect design.

• Format Filter: Allows you to narrow down by the size of the desgin such as flyer, digital graphic, stock photo, etc.
• Purpose Filter: Allows you to narrow down by the type of design such as Outreach, Referral, Event, etc.
• The key to the text search is using a combination of the filters and the text search to find the perfect design. We recommend utilizing one-word text searches so that way you can see EVERYTHING we have on that topic.

+ A.6 I don’t see what I’m looking for, please help!

Our team is always happy to provide you with samplels. Keep in mind MANY of our templates can be adjusted to fit a variety of needs. If we don't have anything that will fit or can be adjusted to work, our Creative Services team can provide you with an estimate to create that design from scratch.

+ A.7 Where can our graphics be used?

Here is a breakdown of where our designs can be used:

• Flyers: Our 8.5" x 11" flyers can be printed by Sprout or onsite. They can also be used online as a display on your website, used in or attached to an email. If used on social media, they may be cropped.
• Square Digital Graphics: These square graphics are designed to be used on Facebook, Instagram, and other social media channels in the standard post on your feed, or in the grid. These are not formatted to be used on Instagram Stories or Reels, however, you can use them if you are OK with them being cropped or having space around the edges.
• Instagram Story Graphics: These are designed to be used in Instagram Stories. If used in the feed, they will be cropped. These types of graphics cannot be scheduled.
• Square Videos: These square videos are designed to be used in your Facebook, Instagram or other social media feed or grid.
• Instagram Reels or Story Videos: These videos can be used in Instagram Stories or Instagram Reels.

+ A.8 How to adjust my membership account or login?

Reach out to our team to discuss any changes to your membership account - hello@watchyourbusinesssprout.com.

We are always happy to make any changes like some of the below:

• Change Email and Primary Contact: We are happy to update your account to change, add or remove any emails. Just reach out.
• Update Login or Reset Password: Forget which email your community uses to login, or need the existing login password reset? No problem. Send our team an email or give us a call, and we can get you set back up!
• Management or Ownership Changes: If you recently had a change, let us know and we can update our system. What's great about remaining a Sprout member is that you will be locked into the monthly rate the previous team was set up with. Our team can always help onboard any new team members to our program.
• Cancellations: Sprout requires a written 30-day notice prior to cancelling or downgrading any of your services. Just reach out to our team via email and we will provide you with next steps.

+ B.1 How do I use the Daily Social Plan?

The daily social plan is your social media plan for the whole year with daily captions and downloadable designs including digital squares, square videos, Instagram Story templates and Instagram Reel videos.

It covers all your bases for social media posts from Outreach Marketing, Retention (welcome, renewal and engagement), referrals, events, creative holidays, and so much more.

+ B.2 How do I schedule posts to Facebook and Instagram at the same time?

Check out this helpful blog to learn how you can use Facebook to post to both Facebook and Instagram: https://www.watchyourbusinesssprout.com/sprout-marketing-blog/post-on-instagram-and-facebook

+ C.1 How do I give Sprout access to my Facebook Page?

There are no logins to Facebook community pages. To get access to a Facebook page, that Facebook page needs to be connected to a Facebook account. This could be a Facebook profile you created under your work email, but oftentimes this is a personal Facebook profile under a personal email address.

• Step 1: Log in to Facebook and go to your Facebook page.
• Step 2: Click on Settings in the left-hand menu.
• Step 3: Click on Page Roles in the left-hand menu.
• Step 4: Under Assign New Page Role, type in "socialmedia@watchyourbusinesssprout.com" and change editor to Admin. We are Olivia Sprout with the green sprout profile picture.
• Then click add.

Watch the video below and follow along. You can learn more on our blog.

+ C.2 When is Sprout posting for me?

On our standard program, we post 12 times per month. We typically post on Mondays, Wednesdays and Fridays. The exception to that schedule is any date-specific content like the 1st of the month or creative holiday content which falls on a specific day.

Don't worry too much about if we post on the same day or even that the same time. Each person has a unique way Facebook and Instagram feeds them content on their feed. Even if we post at the exact same time as your team, it's rare that someone would see it back-to-back.

+ C.3 What is Sprout posting for me?

For those that are on our standard program, we post 12 times per month using the following outline:

• (1) Welcoming New Residents to the Month Post
• (1) Renewal Reminder Post
• (1) Encourage Referrals Post
• (2) Resident Lifestyle or Notice Post
• (3) Sales Push Posts
• (1) Engagement Post
• (3) Miscellaneous Fun/Creative Holidays

If you want to make adjustments to this outline, just let us know. We are happy to accommodate!

+ C.4 What if I want to make changes to the posts y'all do?

Tell us! We promise you won't hurt our feelings! Just email us at socialmedia@watchyourbusinesssprout.com and we would be happy to make adjustments.

We like to say social media is like being in a relationship - we need to date first, get to know each other, learn your love language. After some time and some feedback, we will understand your community and craft perfect posts without you having to say a word! Just share with us what you are looking for and our team will do our best to accommodate.

+ C.5 Can you help add someone to have access to our Facebook page?

We sure can! To access a Facebook page, you connect the page to individual Facebook accounts. Oftentimes, this is a personal Facebook account - but don't worry, the public will not see your personal profile connected to the page and no one will have access to your personal information. This just allows you to access your community Facebook page.

To ensure we are adding the right person, we need an email address that is connected to that Facebook profile. Please make sure that your privacy settings look like this picture. Don't know how to adjust your settings? Watch this video below.

+ C.6 How do I get access to a rogue Facebook or Instagram Page?

CLICK HERE to check out the blog post with a step-by-step guide. You can also watch the video below:

+ D.1 What are Sprout's Branded, Creative Services offerings?

Click Here to download our branding offerings PDF that includes pricing, details, and turnaround times on all our branding offerings.

*Members receive 10% off all branding offerings including prints.

+ D.2 I want to move forward, but can I be invoiced?

Sure thing! Simply email us at hello@watchyourbusinesssprout.com and let us know what you're intereted in.

+ D.3 How does logo design work with Sprout?

How it works:

• When you place your order, you will fill out a questionnaire to help us get an idea of your community.
• Sprout will send over a mood board of inspiration to ensure we are on the same page BEFORE we start designing your logo.
• Remember, the mood board is not your logo options. The goal is to get an idea of what you like and what you don’t like. This way we don’t design something that isn’t in line with your vision.
• We will send you a logo presentation that has a minimum of 3 or 6 logo options. If our design team has more options to show you, we will include those bonus options as well.
• You will have two rounds of complimentary revisions on the logo presentation for us to make adjustments.
• Once you approve your logo, we will provide the final package for you outlined below.

+ D.4 What are your turnaround times for branded work?

Click Here to download our branding offerings PDF that includes turnaround times on all our branding offerings. Please note that all our turnaround times are estimates and our team will provide you with more accurate turnarounds once your project has started.

Keep in mind that turnaround often times relies heavily on how quickly feedback and payment is received. We are a small, but mighty team and will be transparent about our turnaround times.

+ E.1 What does Sprout Print?

If you want to add on prints to your order, just select the amount in the order forms, or let us know via email once your design is approved.

Below is the complete list of items we print including creative services offerings.

• 4.25" x 5.5" Quarter-Page Flyers
• 8.5" x 11" Full-Page Flyers
• 9" x 12" Pocket Folders
• 2" x 3.5" Business Cards
• 5" x 7" Postcards
• 3.5" x 8.5" Rack Cards
• 4.25" x 11" Door Hangers
• 5" x 7" FLAT Notecards
• #10 Envelopes
• A7 Envelopes
• 2.5" Circle Stickers
• 4" x 2" Label Stickers
• 18" x 24" Bandit Signs
• 24" x 36" A-Frame Signs
• 24" x 36" Posters
• 24" Circle Floor Decals

+ E.2 How long do prints take?

Prints typically take between 7-12 business days to arrive once the design is approved by you and we receive prepayment (flyers do not need to be prepaid). This includes processing and ground shipping. The exception to that is signage like A-frames and Banners which sometimes take longer to process.

+ E.3 What if something arrives damaged?

Please take a picture of your damaged prints and reply to the email that confirms the prints for that design or email us at hello@watchyourbusinesssprout.com.

+ E.4 What if I never got my prints?

Reach out to us ASAP by replying to the email with confirmation of your prints or at hello@watchyourbusinesssprout.com. We will look into it and let you know next steps.

+ E.5 I want to reorder prints of a past design?

Awesome sauce! Did you know you get 20% off reprints?

Just reply to the email with the final proof of your design or just email us at hello@watchyourbusinesssprout.com.

If you want to do us a solid, include the links or attach the files you want to reprint. This way we can process it super quick for you!

+ F.1 How do I reset my password if I forgot it?

• Visit: https://member.watchyourbusinesssprout.com/
• In the bottom right corner, click Member Login.
• Then click the Forgot Password Link.
• Type in the email associated with your membership.
• You will receive an email with a link to reset your password.
  

+ G.1 What gifts does Sprout offer?

We offer unique property management gifts tailored to the multifamily industry. Below you'll find a full list of items we offer:

• Bankets
• Baby Onesies (Up to size 24 months)
• Toddler T-Shirts (Up to size 5T)
• Hats
• Beanies
• Mugs
• Pillows
• Sweatshirts (Up to size 3X)
• T-Shirts (Up to size 3X)
• Airpod Cases
• Phone Cases
• Training & E-Books
• Water Bottles

+ G.2 How much does it cost to ship?

All our gift items include FREE ground shipping!

+ G.3 How long does it take to ship

Our items are custom items printed upon confirmation of your order. We do recommend ordering at least 2 weeks before you need the items.

Below you'll find specific turnaround estimates for each item. These are estimates, so we do recommend ordering as early as possible.

• Blankets: 5-10 Business Days
• Baby Onesies: 4-10 Business Days
• Toddler T-Shirts: 4-10 Business Days
• Hats: 4-12 Business Days
• Beanies: 4-12 Business Days
• Mugs: 5-9 Business Days
• Pillows: 5-10 Business Days
• Sweatshirts: 6-12 Businenss Days
• T-Shirts: 5-9 Business Days
• Airpod Cases: 4-12 Business Days
• Phone Cases: 4-12 Business Days
• Water Bottles: 6-10 Business Days