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Why You Should Say Sorry to Your Residents..Even When You Don’t Want To

Saying I’m sorry to your residents isn’t always easy, especially when you don’t feel you are in the wrong. In today’s climate, residents are frustrated and scared and it’s causing them to act out. Guess who usually bears the brunt? You guess it…property managers and their teams. But with teams feeling the pressure, it’s easy to get defensive. How you respond can either help diffuse the situation or ignite an even bigger fire. Saying “I’m sorry” has become an even more important skill to master amidst the COVID-19 epidemic. Rommel Anacan is sharing what to do and more importantly, WHAT NOT TO DO, when it comes to apologizing.

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💚 Sprout Love! 💚 "I absolutely LOVE everything about Sprout. Their Social Media Team has been nothing short of a huge help for me & my company. We are a smaller staff & bigger company & anytime we need assistance with social media
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✨🌿 Sprouter Spotlight Featuring: Vantage at Helotes 🌿✨ We're excited to showcase how Vantage at Helotes brought this event to life! From planning to execution, they created an unforgettable experience for their residents that truly captured the sp
💬 Member Feedback 💬 "I love this platform. I am not big on being creative and this helps open my creative mind to different ways to get my complex out there and noticed as as well as help me get my residents more involved in our events and I