How To Be The Hero When It Comes To Handling Resident Complaints

Resident Retention
Written By Jay

There’s a lot about being a property manager that is fun, exciting, and rewarding but I think everyone can pretty much agree on the one part that’s not so fun - dealing with resident complaints. 😖 They can make for some awkward and uncomfortable conversations that leave you feeling backed into a corner, unsure of what you need to say next. 

Don’t you wish there was just a step-by-step plan that you can follow when it comes to dealing with those icky situations? Well then boy do we have good news for you my friend!

🎉 We are hosting a webinar on November 14th at 11:00AM featuring Rommel Anacan - speaker, strategist, consultant, coach, and writer extraordinaire. 🎉

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In Rommel’s webinar, “Stop Yelling At Me”, you’ll learn his easy and effective ‘HEERO’ method to approaching resident complaints. This is the long sought after plan for how to guide the complaint process in a way that creates connection and value for everyone involved. 

While dealing with complaints is something that can be difficult, we all know that the way you handle it can be a big make-or-break moment, which is why it’s so important to make sure that you have your ducks in a row with your team so that you can really impress those residents whenever they may have a complaint. Rommel will help you out by giving you some solid communication techniques that you can use to make the encounters go smoother and as efficiently as possible. 

You will learn the best verbal (and sometimes nonverbal) responses to give your residents so that their frustration is eased and you come out looking like the hero. After all, we know property managers have super powers, it’s about time everyone else recognizes them too! 

We can promise you that you and your team will not want to miss this webinar training. Dealing with resident complaints is something that is unavoidable in the career of a property manager but you don’t have to dread it after you have Rommel’s plan in place for you and your community.

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Jay https://jaymade.co
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