Saying I’m sorry to your residents isn’t always easy, especially when you don’t feel you are in the wrong. In today’s climate, residents are frustrated and scared and it’s causing them to act out. Guess who usually bears the brunt? You guess it…property managers and their teams. But with teams feeling the pressure, it’s easy to get defensive. How you respond can either help diffuse the situation or ignite an even bigger fire. Saying “I’m sorry” has become an even more important skill to master amidst the COVID-19 epidemic. Rommel Anacan is sharing what to do and more importantly, WHAT NOT TO DO, when it comes to apologizing.

With all the craziness that the coronavirus pandemic has caused, many parents have been thrown into homeschooling and are feeling a little in over their heads. We asked a veteran teacher of 30 years what her tips were to all those overwhelmed parents for homeschooling their kids like a pro. She gave us practical ways to teach your kids that make learning fun and help you gain some sanity in the chaos. She also gave us a list of free websites and printables that parents can use as free resources during this time.

With more and more people being quarantined in their homes, they can go a little stir crazy and it can be difficult for leasing teams and property managers to communicate with residents and let them know that they are there to help and encourage during this time of crisis. We are giving you tips on how to keep communication open with your residents, while still keeping a positive tone so you can be an encouragement. We are also giving you suggestions on activities you can suggest to your residents to keep them and their families, especially those with kids, entertained.

How can management companies and property managers prepare for communicating with their residents as further restrictions may be imposed? Check out our step-by-step guide for communication, maintenance preparation and notices to share with your residents.

With a sense of uncertainty looming and changes coming at us every minute, how can property managers and management companies prepare for continued changes? This article discusses practical steps to continue operations at your community during the Coronavirus pandemic.

There are few things that people love more than their pets, except maybe your own children. Sometimes if you ask parents on the right day, even that might not be true. When your prospects are looking for a new home, they aren’t just looking for themselves, they’re looking for their furry friend too. The connection that people have to their pets is the same connection that can get you that new lease because the prospect can see that you genuinely care about what it is that’s valuable to them. We’re giving you some ideas on how to harness the power of pet-friendly marketing tactics to show your prospects and residents that you care just as much for your four-legged residents as you do your two-legged.

Finding the time to post to social media can be challenging for busy property managers, leasing professionals, multifamily executives, others in property management and real estate agents. But you don’t have to do it alone. Today we are sharing eleven social media tools that help save many hours each week and increase the effectiveness of your social media strategy for your apartment community and real estate business. These include tools for scheduling, creating content (text, photos and videos) captions, and much more. We dig into The Sprout Marketing Membership, SmarterQue, Tailwind, Wavve and much more. See how we stay consistently active on social media without investing hours and hours. These tools are effective and budget-friendly.

All management companies and individual property managers can play a part in preventing the Coronavirus from spreading in their communities. Regularly remind residents of proper hygiene tips that the CDC has provided. Post reminders in common areas, share through email and regularly share on social media. We are providing a free set of digital graphics for you to use.

It’s no secret that social media holds a tremendous amount of power (both good and bad), but what sometimes seems like a more complicated secret is how you can harness the power of social media to work for you and your apartment community. I’m talking to my friend Leah Orsbon who just so happens to be a pro when it comes to Facebook groups. She’s giving us all the little secrets that you can put into action so that you can use Facebook to help make a positive impact on yourself individually and on your community or peers.

In this episode of Marketing Home, Marketing You I interviewed Tony Sousa to get insight on all things personal branding and employee retention. Cultivating a positive personal brand is important in adding value to yourself that makes you more valuable to your workplace. Tony also gives tips on how to recruit, hire, and retain employees that are high quality and add value to your apartment community. He also gives insight on what makes a good interviewee and allows you to stand out from the other candidates being interviewed.

Moving is stressful so it’s important as leasing agents, real estate professionals, and property managers that we are empathetic to our new residents and take the time to understand their circumstances when they move in. Taking the time to help make sure their move in process goes smoothly and showing them some gratitude for picking your community will go a long way in gaining their loyalty. Making sure to take the move in process as an opportunity to ‘wow’ your new resident will help in your resident retention as well.

It can be tough to stop yourself from bringing home all the stress, tasks, and thoughts that come with being a property manager, leasing professional, or real estate professional. Being onsite at an apartment community can be taxing and walking out of the door often does not mean that your work is over. We’re giving you some tips and tricks on how multifamily professionals and realtors can create a work-life balance that lets you be fully present at work and home. In this podcast episode of Marketing Home, Marketing You you’ll get tips like how to break a bad habit, creating boundaries on when to put work down, how to mentally disconnect from work, how to identify triggers for anxiety, and the importance of an accountability partner, plus a bonus tip. Listen and subscribe on iTunes or Spotify.

Food centered resident events are great for encouraging resident retention and building loyalty for your apartment community. This cooking class resident event is a great way to get your residents mingling with each other and creating relationships, plus it doesn’t have to be overly complicated for you as the property manager or leasing agent. Utilize social media to market your event and encourage your residents to post about it using a hashtag.

Communication is a skill that everyone know they need, but not many people have taken the time or put in the effort to actually hone the skill so that they can use it to help them succeed. Rommel Anacan, president and founder of “The Relationship Difference”, gives us tips and tricks on how to learn your communication style and how to respect others’ communication styles. This is especially important if you are in a management position. As a property manager, leasing agent, or real estate professional communication skills are of upmost importance.

We have some creative ways to show your residents that you appreciate them that your residents are sure to love. These ideas are unique and will get you out of your marketing rut, and will help you surprise and delight your residents which will help them build a personal connection and loyalty to your apartment community or to you as a real estate professional.

Resident appreciation is so important in creating loyalty from your residents. There’s no better time to show your residents some love than February. We want you to think outside the box when it comes to resident appreciation and we’re giving you some ideas of some quick, easy, and affordable ways to show your residents some love.

Follow up is so important for your apartment community or real estate property, especially since only 50% of people ever receive a follow up. This statistic means that the moment you put forth the effort to implement and follow a follow-up plan, you have a leg up on your competition. We’re giving you some ideas on how to plan your follow up and start see results from your outreach marketing. Tune in to Marketing Home, Marketing You on iTunes or Spotify.

There are a lot of reasons that Outreach Marketing can be scary and one of the biggest reasons is figuring out what to say at the businesses you visit. You’ve worked up the courage to go, now what? In this episode of Marketing Home, Marketing You we talk about what to say when you reach your outreach marketing location. It can be difficult to get your point across without feeling like too much of a salesperson. We’re giving you scripts that you can tweak to make your own so that you can start seeing results from all your hard work that you put into your outreach marketing.